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Graphics display error

Questions and Answers : Windows : Graphics display error
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ShankasoarusREX
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Message 48582 - Posted: 27 Mar 2014, 22:04:45 UTC

Hello,

I am having some difficulties with the graphics display from my model. The world updates and the temperatures/precipitation change but I have no text. I recently upgraded my computer so I know I am missing text - both the 'time step' and 'help screen' text is missing.

Below is a screenshot of the graphic.

http://imgur.com/YJvoEts

Any ideas? Thanks!
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Les Bayliss
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Message 48583 - Posted: 27 Mar 2014, 22:40:36 UTC - in response to Message 48582.  

Some things changed when the server stuff was upgraded, 2 of which were the options:
Side panel & Text panel

In graphics, try pressing the Z key.

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ShankasoarusREX
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Message 48584 - Posted: 27 Mar 2014, 23:34:16 UTC - in response to Message 48583.  

No joy with pressing Z. Any other suggestions?

For further reference click below for a screenshot with the "Help Menu" up.

http://i.imgur.com/pxJSeR1.png
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Les Bayliss
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Message 48585 - Posted: 28 Mar 2014, 0:14:25 UTC - in response to Message 48584.  

It looks like it may be a missing graphics driver for 32 bit programs.
I don't know where to go from here. Perhaps a Microsoft site?

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Profile mo.v
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Message 48587 - Posted: 28 Mar 2014, 4:19:07 UTC

My computers, both Win 7 64-bit, have normal graphics for ANZ models downloaded in the last few days.

Has anyone else got text missing from ANZ or any other type of model graphics?


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Profile rebirther
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Message 48589 - Posted: 28 Mar 2014, 5:13:23 UTC - in response to Message 48587.  

My computers, both Win 7 64-bit, have normal graphics for ANZ models downloaded in the last few days.

Has anyone else got text missing from ANZ or any other type of model graphics?



I have no text in my graphics running 5 models at once. Any fix for that?
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Profile Dave Jackson
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Message 48590 - Posted: 28 Mar 2014, 8:06:37 UTC

I note the computer involved is Win8.1. Does this mean equality for us linux types who have had to install 32bit libs ever since we first got 64 bit?
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Message 48592 - Posted: 28 Mar 2014, 9:05:16 UTC

Here's an active link to Shankasoarus's defective graphics:

http://imgur.com/YJvoEts

If you have graphics resembling these for any model type please post.

At first I thought these incomplete graphics could be related to some defective graphics we've recently had for Beta models (which the programmers know about) but the defects are not the same. I don't think it's the same phenomenon because on Beta all the crunchers AFAIK see the defects.
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ShankasoarusREX
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Message 48596 - Posted: 28 Mar 2014, 12:54:21 UTC - in response to Message 48592.  
Last modified: 28 Mar 2014, 13:05:18 UTC

Additional information about my system.

Intel i5-4570 3.2 GHz
8 GB RAM
GeForce GTX 760
Windows 8.1 Pro 64bit

It is possible that Windows is the problem, I will check with my system running Windows 7 - 64bit later today to confirm.
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Message 48626 - Posted: 30 Mar 2014, 7:28:39 UTC
Last modified: 30 Mar 2014, 7:46:57 UTC

Here is a fix for those missing the text in graphics.

You need to copy the content of the file into climateprediction.net project folder.

Download txt folder

See graphic
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Eirik Redd

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Message 48627 - Posted: 30 Mar 2014, 7:49:59 UTC

my win8.1 (virtual) machine has not had this problem.
Is there any way to pin this problem down to specific version or updates?

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ShankasoarusREX
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Message 48633 - Posted: 31 Mar 2014, 1:45:45 UTC - in response to Message 48626.  

The txt folder fixed the issue for me!
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Profile Iain Inglis
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Message 48637 - Posted: 31 Mar 2014, 8:22:48 UTC
Last modified: 31 Mar 2014, 9:32:20 UTC

... which rather leaves open the question of what happened to the font files in the first place. Short of deleting the folder by accident, mysteriously disappearing files perhaps suggest an over-enthusiastic virus checker moving the files to quarantine or deleting them, in which case the virus checker log should show what happened and excluding the BOINC data folder from virus scanning (e.g. C:\ProgramData\BOINC) might prevent other problems in the future. Also, the fact that rebirther has kindly come up with a fix suggests that the problem is more general, which in turn makes the accidental deletion option less likely.

Do you remember whether the 'txf' folder had itself disappeared or merely some of its contents?

In your situation I would set the project to 'no new tasks', run the existing models to completion and then do a project 'reset'; better still, 'remove' the project and then add it back again ('reset' has a more restricted scope than 'remove'). That will clear the project and ensure that all the necessary files are downloaded next time work is requested. (It would also abort any running model, which is why the running models should be finished first.)
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Message 48639 - Posted: 31 Mar 2014, 13:58:58 UTC - in response to Message 48637.  

... which rather leaves open the question of what happened to the font files in the first place. Short of deleting the folder by accident, mysteriously disappearing files perhaps suggest an over-enthusiastic virus checker moving the files to quarantine or deleting them, in which case the virus checker log should show what happened and excluding the BOINC data folder from virus scanning (e.g. C:\ProgramData\BOINC) might prevent other problems in the future. Also, the fact that rebirther has kindly come up with a fix suggests that the problem is more general, which in turn makes the accidental deletion option less likely.

Do you remember whether the 'txf' folder had itself disappeared or merely some of its contents?

In your situation I would set the project to 'no new tasks', run the existing models to completion and then do a project 'reset'; better still, 'remove' the project and then add it back again ('reset' has a more restricted scope than 'remove'). That will clear the project and ensure that all the necessary files are downloaded next time work is requested. (It would also abort any running model, which is why the running models should be finished first.)


I have made a project reset before started again to crunch. The txt folder was missing with ANZ model.
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Profile Iain Inglis
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Message 48640 - Posted: 31 Mar 2014, 14:22:43 UTC - in response to Message 48639.  

... which rather leaves open the question of what happened to the font files in the first place. Short of deleting the folder by accident, mysteriously disappearing files perhaps suggest an over-enthusiastic virus checker moving the files to quarantine or deleting them, in which case the virus checker log should show what happened and excluding the BOINC data folder from virus scanning (e.g. C:\ProgramData\BOINC) might prevent other problems in the future. Also, the fact that rebirther has kindly come up with a fix suggests that the problem is more general, which in turn makes the accidental deletion option less likely.

Do you remember whether the 'txf' folder had itself disappeared or merely some of its contents?

In your situation I would set the project to 'no new tasks', run the existing models to completion and then do a project 'reset'; better still, 'remove' the project and then add it back again ('reset' has a more restricted scope than 'remove'). That will clear the project and ensure that all the necessary files are downloaded next time work is requested. (It would also abort any running model, which is why the running models should be finished first.)


I have made a project reset before started again to crunch. The txt folder was missing with ANZ model.

Thanks, rebirther. I will pass this onto the project team since it suggests that new joiners who have not crunched anything but ANZ models might all be missing the text in the graphics, unless there is something in common between you and ShankasoarusREX that stopped the txf folder being created.
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Profile Iain Inglis
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Message 48646 - Posted: 31 Mar 2014, 21:36:53 UTC

This problem should now be fixed. New downloaders should get a proper txf folder and assorted other runaways.
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Questions and Answers : Windows : Graphics display error

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