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Account log in problems

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Profile Conan
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Message 35777 - Posted: 29 Dec 2008, 9:47:28 UTC

For a week or two now I have been unable to log into my account via the normal \'e-mail and password\' page.

Keeps saying my password is invalid for my e-mail account.

As I joined a fair while ago I do not have an actual password as this log in system did not exist when I joined. So I use my account key in place of the password and have had no trouble logging in for years.

Now the only way I can log in is via the \'authenticator log in page\' method (on the page where you can also get a new password sent to you).

I have checked my account key against the authenticator and they are the same, so why can I not log in as I use to?
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Profile astroWX
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Message 35778 - Posted: 29 Dec 2008, 17:58:33 UTC

It is necessary to use the same email account. Have you changed email addresses?
"We have met the enemy and he is us." -- Pogo
Greetings from coastal Washington state, the scenic US Pacific Northwest.
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Message 35786 - Posted: 1 Jan 2009, 10:46:16 UTC - in response to Message 35778.  

It is necessary to use the same email account. Have you changed email addresses?


G\'Day astroWX,

My e-mail address is the same as it has always been.
When I got into the account via the authenticator screen I checked the e-mail address and even changed it to the same one I had, I got the message that the e-mail addresses were the same.

What I did decide to try was to change my password using the same account key that I always have used in the past.

Amazingly it now appears to work,
So it seems that my password or the use of an account key had been changed or corrupted in the password box.

Thanks for replying.
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Message 35788 - Posted: 1 Jan 2009, 23:22:40 UTC

Good to see that you solved the problem; thanks for posting that.

Happy New Year!
"We have met the enemy and he is us." -- Pogo
Greetings from coastal Washington state, the scenic US Pacific Northwest.
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