Hi,

I run BOINC on two computers (Windows), one with an AMD and one with an Intel processor. Of the 38 models run om my AMD machine, only 1 has been successful with all others displaying \"Client error\". All 8 runs on the Intel machine were successful. Any remedy for the AMD machines?

I am no computer expert and cannot make any changes in a program, so please make the advices as easy as possible.

Thanks!

T. Gordi

I\'ve run AMD systems for years and my current model has been very stable.

Could you post details about each computer\'s OS, configuration, memory, BOINC version, and links to the work units that you saw crash?

I run an AMD also, without trouble.

I looked at one of your models, it was a -107 (c000..005) error. This is often related to graphics in one way or another.

Some suggestions:

* Turn off the screensaver (use the \'blank\' screensaver instead)
* Before playing a game, video encoding, or something similar, right-click on the boinc icon and \'suspend/snooze\'
* See if there are any updates for the graphics card drivers (this depends on the manufacturer of the graphics card).

If you look at the \'README\' postings via the link in my signature, there are some ideas for avoiding crashes. Also, if you take backups, then even if there is a crash, you can resume running from the backup.

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The Intel configuration: Windows XP professional with SP2, Pentium(r) 4 CPU 3.00 GHz, 1.49 GB RAM. BOINC: v. 5.2.13

The AMD configuration: AMD Athlon (tm) 64x2 Dual core processor 4400+, 2.2 GHz, 2 GB RAM. BOINC: v. 5.8.15

I am not sure how I can provide links to the work unit that crashes.

I don\'t play on any of these computers. The AMD one is used very seldom for some scientific modeling program. Whenever I use that program, I kill all other applications.

I don\'t think I use the screen saver function. I am afraid I can\'t find a way to change the option.

TG

tgordi, maybe it\'s your BOINC version on the AMD comp - the curently recommended version is 5.8.16, which presumably means there were some problems with 5.8.15?

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Visit the Scotland team

I\'ve looked at the 17 failures on the \'top\' page of your results for the AMD, and ALL of them have the: - exit code -1073741819 (0xc0000005) error.
So it\'s something to do with your display card.
Finding the website of the card\'s maker and downloading the lastest set of drivers for it may help.

Whenever I use that program, I kill all other applications.

This is a little worrying. When you \"kill\" the climate model, you need to do this by selecting Exit in the Managers menu.
Otherwise you really do risk KILLING the model.

As for the screensaver, just go to a blank area of your screen and right click there. Then click on Properties at the bottom of the little list, then the Screensave tab at the top of the next window, and select None.

Thanks for the advice on the display card. I\'ll see what I can do to update the drive. I\'d like to add, however, that I used to run BOINC on 4 machines, 3 of them AMD, and none of the AMD ones seemed to work (you may take a look at my old postings).

I don\'t \"kill\" the BOINC. I do exactly as you suggest, i.e. exit under the file menu.

TG

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Mr. Gordi,

It looks like we may have been following the wrong trail.

Based on these failed work units:
http://climateapps2.oucs.ox.ac.uk/cpdnboinc/result.php?resultid=6608248
http://climateapps2.oucs.ox.ac.uk/cpdnboinc/result.php?resultid=6599454
...and others.

It\'s either one of three things (most likely #3):

1) Filesystem permissions problem. Make sure you have Full Control on the BOINC folder and ALL subfolders. If BOINC is running as a service, make sure the service account has R/W and is the OWNER of BOINC folder. Else, the group Everyone should have Full Control of BOINC folder.

2) Quotas on the filesystem. If you have quotas installed, check the usage.

3) It appears the app crashes when creating a zip file to send trickles. This might be if your total disk usage set in global preferences gets exceeded when it writes a certain number of trickles. This could also happen if you don\'t have enough free space on the drive; this is also set in global preferences. If so, BOINC may be denying disk usage to CPDN. Try increasing your total disk usage quota in the global preferences (website) and clicking Update on the CPDN project.

Hi,

I am a little confused. First, I installed the BOINC copy similarly on these computers by simply following the instructions. Why would the preferences be different? Why do I get the error messages on the AMD machine and not the Intel one? I didn\'t do anything different when installing. The problem with the AMD processor is not specific to a single computer. Originally, I had the software installed on 3 AMDs and all of them returned the error messages.

I am afraid the remedies suggested are way above my head. I have no idea how I deal with quotes or filesystem permissions.

Thanks!

TG

Mr. Gordi,

It looks like we may have been following the wrong trail.

Based on these failed work units:
http://climateapps2.oucs.ox.ac.uk/cpdnboinc/result.php?resultid=6608248
http://climateapps2.oucs.ox.ac.uk/cpdnboinc/result.php?resultid=6599454
...and others.

It\'s either one of three things (most likely #3):

1) Filesystem permissions problem. Make sure you have Full Control on the BOINC folder and ALL subfolders. If BOINC is running as a service, make sure the service account has R/W and is the OWNER of BOINC folder. Else, the group Everyone should have Full Control of BOINC folder.

2) Quotas on the filesystem. If you have quotas installed, check the usage.

3) It appears the app crashes when creating a zip file to send trickles. This might be if your total disk usage set in global preferences gets exceeded when it writes a certain number of trickles. This could also happen if you don\'t have enough free space on the drive; this is also set in global preferences. If so, BOINC may be denying disk usage to CPDN. Try increasing your total disk usage quota in the global preferences (website) and clicking Update on the CPDN project.

Firstly, how did you set up boinc on each of the machines, did you install them individually, or copy an installation via a CD-R, or ... ?

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I had a look at the last 17 failures on this computer. All of them have the well known error: exit code -1073741819 (0xc0000005)

This is one of several similar Windows \"Stop\" error codes, and is usually something to do with the display device. It can sometimes be cured by upgrading the drivers for the display card/chips from the card/board maker\'s web site, and/or upgrading the version of DirectX.

It may also be due to some other \'high resource\' program being run at the same time. (Games, video/audio editing/streaming, voip, etc.)

There are 5 README files here, one of which is about crashes and other problems.

Finally, is the type of display card in the AMDs the same as that in the Intel computer? Some types of ATI cards in AMD computers were causing a problem about 2 years ago.

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Backups: Here

I am working with people at our IT department for the upgrade. Hopefully it will fix the problem. I don\'t use any other \"high resources\" software on the AMD machine.

BOINC was installed on each computer by individual download of the software from the website.

Thanks!

TG

I had a look at the last 17 failures on this computer. All of them have the well known error: exit code -1073741819 (0xc0000005)

This is one of several similar Windows \"Stop\" error codes, and is usually something to do with the display device. It can sometimes be cured by upgrading the drivers for the display card/chips from the card/board maker\'s web site, and/or upgrading the version of DirectX.

It may also be due to some other \'high resource\' program being run at the same time. (Games, video/audio editing/streaming, voip, etc.)

There are 5 README files here, one of which is about crashes and other problems.

Finally, is the type of display card in the AMDs the same as that in the Intel computer? Some types of ATI cards in AMD computers were causing a problem about 2 years ago.