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ANOTHER UPLOAD PROBLEM

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Profile JIM

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Message 49397 - Posted: 21 Jun 2014, 5:51:51 UTC

The zip file uploading problem is back. I presently have 2 hadam3p zip files stuck in my transfer tab. These 2 files are # 10 and 11.

6/20/2014 10:31:32 PM | climateprediction.net | Started upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 10:31:55 PM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip: transient HTTP error
6/20/2014 10:31:55 PM | climateprediction.net | Backing off 00:02:36 on upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 10:31:58 PM | | Project communication failed: attempting access to reference site
6/20/2014 10:32:00 PM | | Internet access OK - project servers may be temporarily down.
6/20/2014 10:34:32 PM | climateprediction.net | Started upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 10:39:42 PM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip: transient HTTP error
6/20/2014 10:39:42 PM | climateprediction.net | Backing off 00:04:53 on upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 10:39:45 PM | | Project communication failed: attempting access to reference site
6/20/2014 10:39:47 PM | | Internet access OK - project servers may be temporarily down.
6/20/2014 10:52:46 PM | climateprediction.net | Started upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 10:53:08 PM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip: transient HTTP error
6/20/2014 10:53:08 PM | climateprediction.net | Backing off 00:13:16 on upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 10:53:12 PM | | Project communication failed: attempting access to reference site
6/20/2014 10:53:14 PM | | Internet access OK - project servers may be temporarily down.
6/20/2014 11:23:22 PM | climateprediction.net | Started upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 11:23:46 PM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip: transient HTTP error
6/20/2014 11:23:46 PM | climateprediction.net | Backing off 00:18:38 on upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/20/2014 11:23:49 PM | | Project communication failed: attempting access to reference site
6/20/2014 11:23:51 PM | | Internet access OK - project servers may be temporarily down.
6/21/2014 12:05:49 AM | climateprediction.net | Started upload of hadam3p_eu_f5n0_2013_1_008759104_0_10.zip
6/21/2014 12:05:49 AM | climateprediction.net | Started upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/21/2014 12:06:12 AM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5n0_2013_1_008759104_0_10.zip: transient HTTP error
6/21/2014 12:06:12 AM | climateprediction.net | Backing off 03:27:42 on upload of hadam3p_eu_f5n0_2013_1_008759104_0_10.zip
6/21/2014 12:06:12 AM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip: transient HTTP error
6/21/2014 12:06:12 AM | climateprediction.net | Backing off 00:56:41 on upload of hadam3p_eu_f5n0_2013_1_008759104_0_11.zip
6/21/2014 12:06:15 AM | | Project communication failed: attempting access to reference site



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Les Bayliss
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Message 49398 - Posted: 21 Jun 2014, 6:02:23 UTC

This is known about, they've been emailed, and it's the weekend.
I was expecting something like this to happen because it IS the weekend. :(

It's going to be a loooooong wait until next week gets here. sigh

And there's another week (at least) of the upgrading/re-arranging to go. SIGH



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Profile Iain Inglis
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Message 49399 - Posted: 21 Jun 2014, 13:42:27 UTC

Well, at least the World Cup won't be a distraction. :-((
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Lars Vindal

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Message 49400 - Posted: 21 Jun 2014, 17:59:06 UTC - in response to Message 49329.  

Got same problem here, but with a different upload server than quoted below.


<file>
<name>hadam3p_eu_r858_2013_1_008755442_0_13.zip</name>
<nbytes>36821677.000000</nbytes>
<max_nbytes>150000000.000000</max_nbytes>
<md5_cksum>b4d07615d3c72c2219551c58bb075fba</md5_cksum>
<status>1</status>
<upload_url>http://cpdn-restarts.oerc.ox.ac.uk/cgi-bin/file_upload_handler</upload_url>
<persistent_file_xfer>
<num_retries>3</num_retries>
<first_request_time>1402397041.847410</first_request_time>
<next_request_time>1402402255.478571</next_request_time>
<time_so_far>1403.103088</time_so_far>
<last_bytes_xferred>36821891.000000</last_bytes_xferred>
<is_upload>1</is_upload>
</persistent_file_xfer>
</file>




My problem files:


<file>
<name>hadam3p_eu_f4wd_2013_1_008758145_0_5.zip</name>
<nbytes>37337842.000000</nbytes>
<max_nbytes>150000000.000000</max_nbytes>
<md5_cksum>c8299b7170a9c3a9af4c77e1b45dcc70</md5_cksum>
<status>1</status>
<upload_url>http://cpdn-upload2.oerc.ox.ac.uk/cgi-bin/file_upload_handler</upload_url>
<persistent_file_xfer>
<num_retries>10</num_retries>
<first_request_time>1403290251.734221</first_request_time>
<next_request_time>1403376890.309406</next_request_time>
<time_so_far>1185.701311</time_so_far>
<last_bytes_xferred>0.000000</last_bytes_xferred>
<is_upload>1</is_upload>
</persistent_file_xfer>
</file>

<file>
<name>hadam3p_eu_f4wd_2013_1_008758145_0_6.zip</name>
<nbytes>36961859.000000</nbytes>
<max_nbytes>150000000.000000</max_nbytes>
<md5_cksum>9a76cafabf4ba7992a2b303f20ae703e</md5_cksum>
<status>1</status>
<upload_url>http://cpdn-upload2.oerc.ox.ac.uk/cgi-bin/file_upload_handler</upload_url>
<persistent_file_xfer>
<num_retries>7</num_retries>
<first_request_time>1403343215.686512</first_request_time>
<next_request_time>1403379096.991080</next_request_time>
<time_so_far>664.749817</time_so_far>
<last_bytes_xferred>0.000000</last_bytes_xferred>
<is_upload>1</is_upload>
</persistent_file_xfer>
</file>



Seems like it's not just one upload server with problems.

Currently, the server status page reports uploader.oerc and cpdnupload2.oerc as being down. Would that be the same ones causing the problems reported here?
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Mike.Gibson

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Message 49401 - Posted: 23 Jun 2014, 15:12:52 UTC

23/06/2014 12:14:15 | climateprediction.net | [error] Error reported by file upload server: can't open file /storage/cpdn-restarts/incoming/uploader/hadam3p_eu_r5iz_2013_1_008752049_1_13.zip: No such file or directory
23/06/2014 12:14:15 | climateprediction.net | Temporarily failed upload of hadam3p_eu_r5iz_2013_1_008752049_1_13.zip: transient upload error
23/06/2014 12:14:15 | climateprediction.net | Backing off 03:47:41 on upload of hadam3p_eu_r5iz_2013_1_008752049_1_13.zip
23/06/2014 12:22:53 | climateprediction.net | Sending scheduler request: To send trickle-up message.
23/06/2014 12:22:53 | climateprediction.net | Not requesting tasks: "no new tasks" requested via Manager
23/06/2014 12:22:56 | climateprediction.net | Scheduler request failed: Error 403

This is occurring on the final upload and all 35.11 MB are sent but then aren't accepted. the same thing then happens another 3 hours later.

Any ideas, please?

Mike
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Mike.Gibson

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Message 49402 - Posted: 23 Jun 2014, 15:17:51 UTC

Would you believe it. It had been refusing to accept it for the best part of a day and then the minute that I posted about it, it went through!

Mike
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Les Bayliss
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Message 49403 - Posted: 23 Jun 2014, 15:22:42 UTC - in response to Message 49402.  

Jonathan has been working on the server problems that occurred over the weekend.


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iancantwell

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Message 49423 - Posted: 26 Jun 2014, 3:08:03 UTC

I finished this work unit in 128 hrs and successfully uploaded all sections (though have not received any credit updates) with the following exception

25/06/2014 22:36:17 | climateprediction.net | Started upload of hadam3p_eu_fce0_2013_1_008767852_0_1.zip
25/06/2014 22:36:25 | climateprediction.net | [error] Error reported by file upload server: can't open file
25/06/2014 22:36:25 | climateprediction.net | Temporarily failed upload of hadam3p_eu_fce0_2013_1_008767852_0_1.zip: transient upload error
25/06/2014 22:36:25 | climateprediction.net | Backing off 04:21:08 on upload of hadam3p_eu_fce0_2013_1_008767852_0_1.zip

This message is repeated every time their is an attempted upload. What do I do now? let it be or abort? If I abort do I get any credit for the work successfully uploaded?

In the meantime I have received another similar wu but have temporarily suspended until I get advice

Many thanks

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Profile JIM

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Message 49424 - Posted: 26 Jun 2014, 4:22:52 UTC

Me too. I have the same problem. File does not upload at all.

6/26/2014 12:17:38 AM | climateprediction.net | Started upload of hadam3p_eu_f5mz_2013_1_008759103_0_1.zip
6/26/2014 12:18:01 AM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5mz_2013_1_008759103_0_1.zip: transient HTTP error
6/26/2014 12:18:01 AM | climateprediction.net | Backing off 03:08:50 on upload of hadam3p_eu_f5mz_2013_1_008759103_0_1.zip
6/26/2014 12:18:04 AM | | Project communication failed: attempting access to reference site
6/26/2014 12:18:06 AM | | Internet access OK - project servers may be temporarily down.

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Niall

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Message 49425 - Posted: 26 Jun 2014, 8:28:28 UTC

I'm having exactly the same problem. It's been an intermittent issue for a while, and we know there may be temporary server issues while the tech crew work on them. http://www.climateprediction.net/possible-server-issues-in-june/ The files have always cleared eventually, and see no reason why the same will not apply. The clue is in the words "transient" and "temporarily". The crunch continues.
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Profile Alan K

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Message 49426 - Posted: 26 Jun 2014, 9:24:37 UTC - in response to Message 49425.  

I am not sure - and someone will correct me if I am wrong - but doesn't BOINC keep trying to upload the files for up to 14days after the initial failure?
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Richard Haselgrove

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Message 49428 - Posted: 26 Jun 2014, 10:24:40 UTC - in response to Message 49426.  

I am not sure - and someone will correct me if I am wrong - but doesn't BOINC keep trying to upload the files for up to 14days after the initial failure?

I think the time limit was extended to 90 days in newer clients, specifically because of our experiences here.

There was one occasion when to cope with the sheer volume of data, the staff had to specify, fund, order, build, deliver, install, and configure a new server to hold uploaded data. That's hard to do in 14 days.
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Profile Iain Inglis
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Message 49430 - Posted: 26 Jun 2014, 14:23:21 UTC - in response to Message 49428.  

I am not sure - and someone will correct me if I am wrong - but doesn't BOINC keep trying to upload the files for up to 14days after the initial failure?

I think the time limit was extended to 90 days in newer clients, specifically because of our experiences here.

There was one occasion when to cope with the sheer volume of data, the staff had to specify, fund, order, build, deliver, install, and configure a new server to hold uploaded data. That's hard to do in 14 days.


... unless, of course, you do some capacity planning beforehand. ;-)
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Message 49438 - Posted: 27 Jun 2014, 15:19:10 UTC

My recently stalled EU uploads have all now cleared. Is anyone still having problems?
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Message 49439 - Posted: 27 Jun 2014, 16:45:39 UTC - in response to Message 49438.  

Some of my tasks uploaded okay. Then, weekend gremlins returned. Most failures are the familiar HTTP kind. A few had the 'unable to resolve...' error.

At least, when the servers were down for maintenance, there was no bandwidth overload on my DSL connection. Now, we're back to Upload/Hang at 100%/HTTP error/Backoff/Start over...
"We have met the enemy and he is us." -- Pogo
Greetings from coastal Washington state, the scenic US Pacific Northwest.
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Profile KWSN THE Holy Hand Grenade!

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Message 49457 - Posted: 29 Jun 2014, 20:34:30 UTC - in response to Message 49438.  
Last modified: 29 Jun 2014, 20:34:58 UTC

My recently stalled EU uploads have all now cleared. Is anyone still having problems?


Yes, my final upload on several WU's has gone through, but the prior (partial results) are still stuck in "Transient HTTP error" hell. With each of these at 35 Mb, and me having (currently) 11 to upload, that's 385 Mb to upload - and my connection only gives me a 100Kb/sec upload speed! (around 5 minutes per file...)
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Rick

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Message 49460 - Posted: 30 Jun 2014, 8:10:13 UTC

Hi,
I have an upload issue. There are 16 uploads waiting and they have been there all day.
All hadam3p_eu. It appears that each time the countdown ends they go into upload retry in 04:00:00. I don't know enough about this to do anything about it. Help for a novice would be appreciated.
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Profile JIM

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Message 49461 - Posted: 30 Jun 2014, 8:19:06 UTC

I have the same problem. I have about 15 hadam3p_eu zip files stuck in the transfer tabs of 2 machines. It is the usual transient HTTP error again.

6/29/2014 11:24:30 PM | climateprediction.net | Started upload of hadam3p_eu_f5my_2013_1_008759102_0_2.zip
6/29/2014 11:24:53 PM | climateprediction.net | Temporarily failed upload of hadam3p_eu_f5my_2013_1_008759102_0_2.zip: transient HTTP error
6/29/2014 11:24:53 PM | climateprediction.net | Backing off 00:02:21 on upload of hadam3p_eu_f5my_2013_1_008759102_0_2.zip

Please Fix.
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Profile Dave Jackson
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Message 49462 - Posted: 30 Jun 2014, 8:19:31 UTC - in response to Message 49460.  

I don't know enough about this to do anything about it. Help for a novice would be appreciated.


When I get this problem, I suspend network activity through BOINC and re-enable it once a day to see if things have resolved. It is a server issue and with lots of work happening on the system at Oxford at the moment, I don't know how sorting the problem interacts with the other work which may mean sorting it needs to wait till something else is finished.

Also worth noting that when problem is resolved, there are still often difficulties initially as the server gets flooded with upload attempts. Only trying once a day helps to reduce this. If everyone did it, there probably wouldn't be an overload problem when things start working again.
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Profile JS

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Message 49463 - Posted: 30 Jun 2014, 9:23:42 UTC - in response to Message 49457.  

Yes, having problems uploading.
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